MAD SUPPORT

WE HAVE YOUR BACK

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MARKETING 
SUPPORT

Our team works directly with agency partners and marketing support vendors to provide you with all the tools and process to help you reach your sales goals and build vast brand awareness in your community. By providing four strategic levels of marketing programs, each new franchise owner can successfully build a local marketing program. Take a look below and see a sneak peak of what type of support you could have with TMAD!

REAL ESTATE 
CONSTRUCTION

TMADS Real Estate Team helps you find the best location by pairing you with proven local brokers who know the area best! Our Construction team then steps in to not only help you find the right general contractor for the job but they will also make sure your TMAD gets open as quickly and affordably as possible!

Your contact throughout this part of development will be Loren Bontrager, the Director of Real Estate and Construction. Loren will help facilitate your success through comprehensive consultation and support as you move through the real estate and construction phases of your launch.

OPERATIONS 
SUPPORT

Our team is there, from signing to opening and beyond! Operations will be with you the whole way, in fact, we are a little hard to get rid of! From full quarterly business reviews, mystery shops, goal setting, weekly reporting, annual visits!

We are committed to your success and provide weekly support before and after your opening. That support ranges from helping set-up your business, facilitating conversations with our preferred vendors, leading operational systems, ensuring compliance, health and safety regulations are being met and help guide you through effective Profit & Loss Management.

“We have been open for fifteen months and we will have our third store open by the end of this year. In five years I want to have at least a dozen stores.”
– CHIU NG

Teriyaki Shop Owner
Chino Hills, CA

YOUR SUPPORT TEAM

We at Teriyaki Madness HQ are excited to meet new potential teriyaki shop owners and are here to make the transition from prospective owner to new teriyaki shop owner as smooth and as exciting for you as it is for us.

Michael Haith

Chief Executive Officer

With 24 years of experience as a franchisee, franchisor, franchise investor and supplier, Michael has a unique perspective on what it takes to achieve success for entire franchise systems. In 1989, Haith became a franchisee of a new restaurant system. With no Operations Manual, Training or Support, Michael quickly learned the trials and tribulations of franchising. After buying the franchisor, Pour la France! Catering is one of the largest catering companies in Colorado. Ten years later, Michael took the helm of an emerging franchisor as the managing partner of Maui Wowi Hawaiian which he subsequently grew to over 450 units worldwide and recently sold to Kahala Brands. He had caught the ‘bug’ of start-up franchising and founded Franchise Sherpas, an incubator and investment firm devoted to the partnership and development of emerging franchisors. Today we find Michael as the Chairman-Mentor of Five separate brands; Maui Wowi Hawaiian (which recently sold to Kahala), Franchise Sherpas, Doc Popcorn (which recently sold to Dippin Dots), Teriyaki Madness of which he just took the helm as CEO and the newest, the Raintree Franchise Sales Agency which helps emerging franchisors recruit franchisees. Michael is always searching to partner with great new brands that simply need partners with the franchise experience, skills and resources necessary to grow to global franchisors.

Michael Haith

Chief Executive Officer

With 24 years of experience as a franchisee, franchisor, franchise investor and supplier, Michael has a unique perspective on what it takes to achieve success for entire franchise systems. In 1989, Haith became a franchisee of a new restaurant system. With no Operations Manual, Training or Support, Michael quickly learned the trials and tribulations of franchising. After buying the franchisor, Pour la France! Catering is one of the largest catering companies in Colorado. Ten years later, Michael took the helm of an emerging franchisor as the managing partner of Maui Wowi Hawaiian which he subsequently grew to over 450 units worldwide and recently sold to Kahala Brands. He had caught the ‘bug’ of start-up franchising and founded Franchise Sherpas, an incubator and investment firm devoted to the partnership and development of emerging franchisors. Today we find Michael as the Chairman-Mentor of Five separate brands; Maui Wowi Hawaiian (which recently sold to Kahala), Franchise Sherpas, Doc Popcorn (which recently sold to Dippin Dots), Teriyaki Madness of which he just took the helm as CEO and the newest, the Raintree Franchise Sales Agency which helps emerging franchisors recruit franchisees. Michael is always searching to partner with great new brands that simply need partners with the franchise experience, skills and resources necessary to grow to global franchisors.

Erin Hicks

VP of Operations

Erin leads the Ops Team to deliver best in class training and support for both new and veteran TMAD franchise owners.  Her background is in supporting multi-unit child care franchises (she ran the first million-dollar day care franchise in the Denver area!).  Prior to becoming VP of Operations at Teriyaki Madness, she owned her own bar (later was sold) and worked as Support Manager for Maui Wowi with a territory of 100+ franchisees and built Operational Programs that took Maui Wowi to international success in 8 countries. Hick’s team is comprised of training and support managers who have worked at organizations that include Noodles & Company, Old Chicago, Starbucks and Champps Kitchen & Bar. The TMAD Ops Team provides support through one-on- one coaching pre and post opening, including hands on training prior to open, and business coaching during the revisit process.  This side-by- side training helps ensure a positive customer experience, menu items are consistently and deliciously prepared and each owner is set up for success and profitability.

Erin Hicks

VP of Operations

Erin leads the Ops Team to deliver best in class training and support for both new and veteran TMAD franchise owners.  Her background is in supporting multi-unit child care franchises (she ran the first million-dollar day care franchise in the Denver area!).  Prior to becoming VP of Operations at Teriyaki Madness, she owned her own bar (later was sold) and worked as Support Manager for Maui Wowi with a territory of 100+ franchisees and built Operational Programs that took Maui Wowi to international success in 8 countries. Hick’s team is comprised of training and support managers who have worked at organizations that include Noodles & Company, Old Chicago, Starbucks and Champps Kitchen & Bar. The TMAD Ops Team provides support through one-on- one coaching pre and post opening, including hands on training prior to open, and business coaching during the revisit process.  This side-by- side training helps ensure a positive customer experience, menu items are consistently and deliciously prepared and each owner is set up for success and profitability.

Alison Satriana

Alison Satriana


Jenn Day

Director of Finance

Jenn has enjoyed a career in Franchise Accounting for over 12 years, working with brands such as Squeeze Fresh Juice and Smoothies, Doc Popcorn and Dippin’ Dots. Her job may be to provide a wide range of financial services to the Franchisor; but her passion is working one-on-one with each Franchisee to make sure they play an integral part in the “Numbers of The Business”. In Jenn’s free time, she enjoys spending time with her 11 year old daughter, biking, gardening and reading.

Jenn Day

Director of Finance

Jenn has enjoyed a career in Franchise Accounting for over 12 years, working with brands such as Squeeze Fresh Juice and Smoothies, Doc Popcorn and Dippin’ Dots. Her job may be to provide a wide range of financial services to the Franchisor; but her passion is working one-on-one with each Franchisee to make sure they play an integral part in the “Numbers of The Business”. In Jenn’s free time, she enjoys spending time with her 11 year old daughter, biking, gardening and reading.

Nick Chignoli

Construction Project Manager

Nick has been part of the Madness since June of 2015.  The team took a chance on him, due to his dynamic personality, and eclectic professional background. With experience in project coordination, his initial duties involved clerical work for the real estate and construction departments.  As Nick, and Teriyaki Madness, both grew, he began taking on a more hands on role in managing facets of construction work.   As people came and went, Nick has been able to combine knowledge learned from other construction heads, as well as his organizational skills, communication abilities, and (outside of submitting his biography) prompt response time, to facilitate a construction program based on project management, and vendor accountability.  Nick will work tirelessly to ensure that all facets of a shop owner’s project is well taken care of; and done so within a reasonable timeframe.

Outside of Teriyaki Madness, Chig loves all things Colorado, and has no regrets leaving the Windy City eight years ago (although he still misses his season tickets to the White Sox). However, growing up in Chicago, and with a degree or two from the University of Dayton, he certainly has strong and endearing Midwest Roots.  When he is not at his desk, Nick can often be found hanging out at Red Rocks, on the patio of a local brewery, or on top of a mountain.  With a prolific, almost savant, knowledge of music trivia and fantasy football, he can always be reached for questions and advice.

Nick Chignoli

Construction Project Manager

Nick has been part of the Madness since June of 2015.  The team took a chance on him, due to his dynamic personality, and eclectic professional background. With experience in project coordination, his initial duties involved clerical work for the real estate and construction departments.  As Nick, and Teriyaki Madness, both grew, he began taking on a more hands on role in managing facets of construction work.   As people came and went, Nick has been able to combine knowledge learned from other construction heads, as well as his organizational skills, communication abilities, and (outside of submitting his biography) prompt response time, to facilitate a construction program based on project management, and vendor accountability.  Nick will work tirelessly to ensure that all facets of a shop owner’s project is well taken care of; and done so within a reasonable timeframe.

Outside of Teriyaki Madness, Chig loves all things Colorado, and has no regrets leaving the Windy City eight years ago (although he still misses his season tickets to the White Sox). However, growing up in Chicago, and with a degree or two from the University of Dayton, he certainly has strong and endearing Midwest Roots.  When he is not at his desk, Nick can often be found hanging out at Red Rocks, on the patio of a local brewery, or on top of a mountain.  With a prolific, almost savant, knowledge of music trivia and fantasy football, he can always be reached for questions and advice.

Liz Worley

Director of Marketing

Liz joined the TMAD team with 17 years of marketing experience strongly focused in the franchise restaurant marketing industry.  Worley spent the majority of her career working with a Golden, Colo.-based Arby’s Restaurants franchise owner of 65 locations.  She has also worked with other Colorado restaurant brands such as Old Chicago, Noodles & Company and Red Robin.  Just prior to joining TMAD, Liz worked for a Colorado franchise group of the fast casual sandwich concept Which Wich to bolster sales through local restaurant marketing campaigns.

Liz Worley

Director of Marketing

Liz joined the TMAD team with 17 years of marketing experience strongly focused in the franchise restaurant marketing industry.  Worley spent the majority of her career working with a Golden, Colo.-based Arby’s Restaurants franchise owner of 65 locations.  She has also worked with other Colorado restaurant brands such as Old Chicago, Noodles & Company and Red Robin.  Just prior to joining TMAD, Liz worked for a Colorado franchise group of the fast casual sandwich concept Which Wich to bolster sales through local restaurant marketing campaigns.

Rusty Shaffer

Rusty Shaffer


Shanlee Kasson

With close to 20 years in the restaurant industry, Shanlee has been in the corporate training field since 2003 and is known for her self-motivated, exciting and humorous style. With extensive experience creating programs around Teamwork, Sales Building Skills, Importance of Customer Service, Training and People Development. She has the ability and passion to deliver and help execute these programs in a way that excites and motivates.

Shanlee Kasson


With close to 20 years in the restaurant industry, Shanlee has been in the corporate training field since 2003 and is known for her self-motivated, exciting and humorous style. With extensive experience creating programs around Teamwork, Sales Building Skills, Importance of Customer Service, Training and People Development. She has the ability and passion to deliver and help execute these programs in a way that excites and motivates.

Rigo Neri

Rigo was born in Mexico where he received his law degree at Unversidad de Sonora. As he started to practice law in his native country, he realized he had passion for something else: Food. With more than 15 years in managing and running various projects and businesses, he discovered that his other passion was in training. Rigo came to Teriyaki Madness to help people succeed by giving them knowledge in multiple techniques including cooking, customer service, and restaurant operations.

Rigo Neri


Rigo was born in Mexico where he received his law degree at Unversidad de Sonora. As he started to practice law in his native country, he realized he had passion for something else: Food. With more than 15 years in managing and running various projects and businesses, he discovered that his other passion was in training. Rigo came to Teriyaki Madness to help people succeed by giving them knowledge in multiple techniques including cooking, customer service, and restaurant operations.